Personal profile

• Who can enjoy Cardmobili's benefits?

  Anyone who has rewards, membership and loyalty cards (points accumulation or customer cards) from brands, clubs, libraries or associations and wants to keep them in her mobile phone, instead of keeping them in her wallet. To sign up to Cardmobili, you need to provide a valid email address, or, if you have a Facebook account, sign up using Facebook Connect.

• What personal info is required to sign up to Cardmobili?

  To sign up to Cardmobili, you need to provide a valid email address. This is the only required information you must provide. If you have a Facebook account, you can also sign up to Cardmobili using Facebook Connect.
  Nevertheless, you can manage your personal info, keeping a complete and updated profile. You can share your personal info with the companies and brands you are already a customer, and you can easily notify them of any changes, from a unique central point (e.g.: if you change your address, you only have to change it in your profile, tell which Cardmobili's partner companies you want to notify, and we will handle all the process).

• How is my personal info used?

  We ask your personal info to provide you more service and convenience, with regard to all safety, privacy and confidentiality issues. We comply to all relevant legal regulations.
  Your personal info will be used each time you add a new loyalty card from one of our partner companies, as we will send it to that company. You must confirm you allow us to send your personal info to that company, so you will always be aware that you personal info is being share, and with which companies.
  Cardmobili also allows you to enjoy of our centralized personal info service updating: when you update some of the data fields (such as address, mobile phone number, etc.), we will notify of those changes our partner companies from which you hold a loyalty card. You are always in charge, as you are always aware in control and decide what to do with your personal info.
  We may also use that info to suggest you loyalty programs from our partners that may interest you, in agreement with your interests and info you want to share with us. Your personal info will never be sold, transfered or given to any company.

• How can I sign up to Cardmobili?

  You can sign up to Cardmobili in our website. You only need to provide a valid email address and a password. We will send an email to the email address provided. This email contains a confirmation link, that you must use to activate your Cardmobili account.

• I forgot my password. How can I get it back?

  For your security, your password is kept encrypted, and we cannot access it. If you have forgotten your password you must create a new one. Please use "Password recovery" and follow the instructions.

• Can I use openID to sign up to Cardmobili?

  Not yet, but we are working on it. Please keep tunned to our blog, we will announce it there once it becomes available.

• I have a Facebook account. How can I use it with Cardmobili?

  Facebook Connect is a feature that allows you to sign up or login to Cardmobili using your Facebook account details (email and password). You just have to click on the Facebook Connect button and follow the instructions provided.

The Service Cardmobili

• What is Cardmobili?

  Cardmobili is a service that allows you to manage all your rewards, membership and loyalty cards, storing them in the cloud and in your mobile phone, while maintaining all their information. You just have to show your mobile phone when you required.

• What are the benefits in signing up to Cardmobili?

  Your cards will always be with you, in your mobile phone, easily and conveniently. You will never forget them anymore! Your wallet will not be cluttered with all that plastic! Cardmobili also allows you to enjoy a centralized service for registering and manage all your loyalty cards.

• How much does it cost?

  Nothing! Signing up to Cardmobili and installing the application in your mobile phone is completely free.
  No costs are associated to checking a card's info in your mobile phone. When you synchronize your mobile phone application, transferring the cards to your mobile phone, you will establish an internet connection from your mobile phone. This connection will be charged according to the data plan you subscribed from your mobile carrier.

• What is a Cardmobili's partner company?

  Cardmobili's partner companies have commercial agreements and guarantee total acceptance of this service in their stores, may use Cardmobili to communicate with their customers, and their customers may update their personal info through Cardmobili. Customers may also check their account balance, coupons, special offers, etc.

• Which additional features will the service have in the future?

  We are still developing service features, and we are counting on your feedback to help us. Please leave your suggestions or comments, so we can implement new features. Future features will include digital coupons sent by brands, and a folder in your profile to receive news and special offers from Cardmobili's partner brands from which you have registered a loyalty card.

The cards

• How can I get my cards in my mobile phone?

  Just login to our website and register them by clicking "Add card" on top of each card image.
  If you are using Cardmobili for iPhone or a Windows Phone, you can also add cards directly in your smartphone application.
  If you're using our JAVA application, you should then transfer your cards to the mobile application, by pressing "synchronize" in the application menu. If you own an Android, or if you're using our mobile site (touch.cardmobili.com), you'll find all your cards when you login to your account.

• Which cards can I register in Cardmobili?

  You can register rewards, loyalty cards (your card that identifies you in a store), membership, insurance, and library cards in which giving the card's number or barcode is sufficient to identify you when you are in store.
  Loyalty cards that are, simultaneously, payment cards (such as Visa, MasterCard, Discovery) cannot be used in the mobile phone at the moment. When your points balance is stored in the card itself, e.g.: when the store puts a stamp in your card when you purchase something, it isn't possible to get that card in your phone.

• Will all cards be accepted in store, when I use Cardmobili?

  Not all cards, it depends on which type of card and how your account balance is stores.
  There are two types of cards that can't be transferred into your mobile phone, as this feature isn't available yet: payment cards and cards which store your point balance: a card which is stamped when you make a purchase at a store.
  For all others, the card store in Cardmobili's application is a convenient, working substitute.

• How can I be sure of which cards will work in my mobile phone?

  To be sure that a card will work in store, use this simple rule: is it enough to show your card's number/barcode when you have to identify yourself in store? Then that card can be used in Cardmobili's application! Just add it to your account, transfer it to your mobile phone and stop carrying your cluttered wallet.

• How do I use Cardmobili in store?

  In store, when you are asked whether you have a customer card, just say your card's number, that you'll find in your mobile phone's application. If you prefer, you can show that information to the cashier.

• How can I be sure the barcodes will work in my phone?

  Barcodes are most successfully read from clean screens, without any kind of screen protection. Furthermore, hand-held scanners work better in reading barcodes from screens than flatbed scanners.

• Is it necessary for a brand to be a Cardmobili partner to use the card?

  No. Cardmobili's mobile phone application will enable your in store identification when you are identified by the number on your customer card. This way, you can use the card in all stores that use the number to identify the customer.

• Can I put foreign cards in my mobile phone?

  Yes. Please not that you must be able to identify yourself by the number on your physical card.

• Why are there cards without image?

  Although we are aware that they exist, we don't have their image. If you have such card, please send us the image, so that we can update that card.

• I can't find one of my cards in Cardmobili's list. How can I put it in my mobile phone?

  You can add a custom card with that loyalty program and your card info. It will them be added to our database, and will soon be available.

• Why doesn't the barcode work when the store went to scan it?

  There are some hurdles that exist before every mobile phone will work with all scanners. Even with the highest quality barcodes that Cardmobili generates and the ability to customize the format for each individual merchant's card and barcode style - there are limitations and inconsistencies across scanning technology. Barcodes are just one of the features of the Cardmobili service, but we recognize scanning mobile phones is a very important function and we are working closely with merchant partners and vendors to see how we can improve as an industry.

Using Cardmobili's mobile application and mobile site

• Does Cardmobili work in any mobile phone model?

  Cardmobili is currently available through a mobile site (touch.cardmobili.com) and through mobile applications that can be installed and used in most mobile phones and smartphones. Just access our mobile site using your cellphone browser, or install the application and use your cards, with all the convenience.

• How can I install the application?

  The application can be directly downloaded to your mobile phone, through your mobile phone's web browser, or downloaded into your computer and then transferred using a data cable. Please find detailed instructions in the menu "Cardmobili in your mobile phone".
  If you have an iPhone, an iPod Touch or an iPad, you can find Cardmobili in your iTunes AppStore.

• How do I know that the application is compatible with my mobile phone?

  If your mobile phone supports JAVA MIDP2.0, Windows Mobile 5.0 or 6.x, or Android, there is an application for you phone at our website. If you have an iPhone, you can find your Cardmobili application in the iTunes AppStore. If your mobile phone doesn't support the application, you can still use Cardmobili's service through your mobile phone's web browser, accessing your profile in our service, through the mobile site (touch.cardmobili.com). Should you find any problems, please contact us for assistance.

• Do I have to use the internet from my mobile phone to use Cardmobili?

  You can install the application by downloading it to your computer and transferring the downloaded file to your mobile phone through a data cable. To synchronize your cards (that is, putting them in your mobile's phone Cardmobili application), or to update them each time you change anything on your profile (as in adding more cards), you must access the internet from your mobile phone.
  To use the mobile site, you must access the internet through your mobile phone's browser.

• Do I have to access the internet from my mobile phone to use Cardmobili?

  Not necessarily. If you install the JAVA, iPhone or Windows Mobile application in your mobile phone, you just have to access the internet when you want to update your cards, as it is the case when you add a new card. If you are using our Android application, or accessing Cardmobili's service through our mobile site on your mobile phone's web browser, you must access the internet in order to see your cards and show them at the store.

• What must I do if I change my handset?

  You must install the application in your new handset. All your personal info and card data will be kept unchanged, in your personal area, and can be accessed with your email address and password.

• If I change my mobile number, must I update my profile?

  Yes, that is one important info you should keep updated.

• If I have two handsets, can I install Cardmobili in both of them?

  Yes, just install and synchronize the application in both of them. You can also access to Cardmobili's website from your handset.

• How can I prevent others from using my cards?

  If you are using our JAVA or iPhone application, you can prevent others from accessing your cards by configuring a personal PIN code, chosen by you. If you do not wish to setup a PIN you can disable it.

• What must I do you my mobile phone gets lost?

  As your cards are kept in your profile in Cardmobili's website, just install and synchronize the application in your new handset.

• Where can I find the application once I install it?

  It depends on your mobile phone's brand and model. In your iPhone, Windows Phone or Android, you will find it near all your other applications. If you have a JAVA compatible phone, it is possible that your handset asks you where you want to download the application. If this isn't the case, the application will be downloaded to the standard download folder, which varies from model to model. E.g.: "Applications", "Java World", "Collection", "Games". The application will show up with the name "Cardmobili" and the logo "M". For more information, please refer to your mobile phone's user manual.

Companies

• What are the benefits in becoming a Cardmobili's partner company?

  Cardmobili allows you to grant your customers more comfort, as they always have their customer card with them, in their mobile phones. This way, your customers can enjoy all your card benefits, without forgetting them at home, or without having their wallets cluttered with a bunch of other cards.
  Cardmobili also provides new channels of interaction with your registered customers. Furthermore, your program is exposed to a large audience, which may attract new customers.

• What do I need to install in my stores to adapt my loyalty program, so that my company can accept cards on mobile phones?

  Nothing. The only action you must take is to inform your employees, allowing them to enter the customer's number in the POS.

• What are the costs for my customers in signing up for Cardmobili?

  No. Cardmobili is a free of charge service to users.

• Does Cardmobili sell phone numbers or any other info from my customers?

  No. Cardmobili guarantees the confidentiality of all personal info, and only shares with partner companies the data they usually collect in their loyalty program joining traditional processes (signing up form). We will never sell personal info to any organization. The company Cardmobili SA owner of the service Cardmobili, complies with all appliable legal regulations.

• I have stores in more than one location. Is Cardmobili available in all of them?

  Yes. In the same way that your software is installed in every store location, and identifies your customers, it will also identify your customers that are Cardmobili's users. You just have guarantee that your customer's number can be manually entered at any of your POS.

• How can I communicate with my customers that are Cardmobili's users?

  You can contact your customers by SMS or electronic communication, to a personal inbox your customer has available in its user area in Cardmobili's website. This way, your emails will always reach your customers, and will not be filtered to SPAM folders.

• How can my company become a Cardmobili's partner?

  Just contact us through the following email address: info@cardmobili.com